Voice technology in payments | Payments trends | MoneyLIVE banking news

Описание: Voice is the new frontier in customer engagement. Cost-cutting and offering a new opportunity for more natural customer engagement, what’s not to be excited about? But how can we ensure the experience remains compliant and seamless for the customer? And how do you get regulators to speed up with the pace of change?

We’re in early days with the implementation of voice technology in the banking and payments industries but in this video, you’ll get to hear some preliminary ideas from thought-leaders in our MoneyLIVE community!

Hear from:
• Sasa Skrgic, Group Retail Strategy – Cards & Payments, Erste Bank
• Mark Curran, Director of Payments and Open Banking, CYBG
• Birte Quitt, Group Head of Retail Strategy, Erste Bank
• Menno van Leeuwen, Head of Business Development, Moneyou
• Linus Fugl, SVP, Transaction Banking, Danske Bank

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