Eliminate Information Silos and Improve Agent Productivity with AI

Описание: In this video, industry expert, Shep Hyken, talks about the harmonious chaos that customer service agents go through. Learn how you can improve agent productivity by eliminating data silos and how AI can augment CX.

0:00 Power of AI in agent support
0:17 Customer service agents’ challenges
0:51 Metrics that hinder agent productivity
1:07 How does AI help increase agent productivity
2:27 GoDaddy's pathway to personalization
2:58 Empowered agents + AI = Great CX

About Us:
At Sprinklr, our mission is to enable every organization on the planet to make their customers happier.

Sprinklr is the leading enterprise company for all customer-facing functions. With advanced AI, Sprinklr's unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Headquartered in New York City with employees around the world, Sprinklr works with more than 1,000 of the world’s most valuable enterprises — global brands like Microsoft, P&G, Samsung and more than 50% of the Fortune 100.
Learn more about Sprinklr at http://ms.spr.ly/6052mXhcr

Connect with us on social media:
http://ms.spr.ly/6053mXhcT
http://ms.spr.ly/6054mXhcp
http://ms.spr.ly/6055mXhcV
http://ms.spr.ly/6056mXhcn

Disclaimer:
©Copyright 2024, Sprinklr. All Rights Reserved.
Any illegal reproduction is prohibited.

#contactcenter #CX #customerservice #customerexperience #customerexperiencemanagement #b2bcustomerexperience #callcenteragent