Five9 Customer Heroes | Teladoc: Transforming Virtual Healthcare with Contact Center Innovation

Описание: Learn how Teladoc Health, the global leader in virtual healthcare and expert medical services, partnered with Five9 to transform its contact center operations. As an initial intake point for patients needing to connect with one of its over 50,000 expert physicians, the contact center plays a critical role in scheduling virtual visits and directing members to the right care—often within a tight 60-minute window. Teladoc Health, which is transforming healthcare in underserved areas, was rapidly expanding and needed a 24/7, 365-day operation with guaranteed stability, consistency, and reliability after bringing its services in-house.

Five9 delivered a flawless implementation in a remarkable 30 days—faster than promised—providing the dependable platform and support Teladoc Health required. Agents immediately experienced how much easier and more user-friendly the new platform was, leading to increased efficiency. This technological backbone has allowed Teladoc Health to handle more volume, become a better provider for its members, and achieve some of the highest customer satisfaction and Net Promoter Scores in the industry.

Learn more: https://www.five9.com/solutions/healt...

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