What Is AHT Definition, Formula & Calculation | WFM Knowledge and Interview Questions

Автор: Techno49

Загружено: 2026-02-05

Просмотров: 87

Описание: Learn what AHT is in call center and WFM. Understand AHT calculation formula with example and its impact on service level and staffing.

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#AHT #AverageHandleTime #CallCenterMetrics #WFM #WorkforceManagement #BPO #ContactCenter #ServiceLevel #ASA #WFMInterview

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What Is AHT Definition, Formula & Calculation | WFM Knowledge and Interview Questions

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