Mistakes Will Be Made: How to Handle Hot Heads in the Kitchen

Описание: The battle between front-of-house and back-of-house employees is a tale as old as time. So, it comes as no surprise that the people on the line (usually men) are inclined to make a mockery of their teammates when servers make mistakes that impact the kitchen. From berating a new waitress in front of the rest of the team to calling a server to the kitchen just to let loose on them, the experiences can be pretty brutal. Nikos, George, and Liz are discussing appropriate reactions to mistakes in the restaurant and pondering questions, including:

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Is anger contagious in the workplace?
If a server has been told the same thing 10 times, is it ok for the kitchen to lose their sh*t on the eleventh time?
Are employees more likely to “change their stripes” if they’re reprimanded for what they’re doing wrong?
Does the level of busyness determine whether it’s appropriate to reem someone out?
At what point does an owner or manager need to step in to diffuse disagreements in the workplace?

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