Behind the scenes in an ambulance control room, where staff face increasing abuse from callers

Автор: Norfolk Now

Загружено: 2017-11-14

Просмотров: 29761

Описание: It was described as a “relatively quiet” afternoon in the control room for the East of England Ambulance Trust (EEAST) in Norwich, the first thing anyone arriving would have heard was a call handler, giving directions over the phone on how to perform CPR.

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Behind the scenes in an ambulance control room, where staff face increasing abuse from callers

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