Why GAINSIGHT Acquired InSided

Описание: #Gainsight #Acquisition #CustomerSuccess

Gainsight’s recent acquisition of the SaaS community software leader: InSided represents a significant milestone in the Customer Success evolution as a strategy, as the company doubles down our ability to connect with customers in a scalable manner throughout the customer journey.

In this video, Gainsight's CEO, Nick Mehta, and Robin Van Lieshout, InSided’s co-founder, discuss:

◾️ How this acquisition came about
◾️ Recent trends in Customer Community investments
◾️ New capabilities Gainsight’s users can expect

This game-changing move is expected to shift things around in the Gartner’s CS software quadrant.

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To know more about Gainsight’s acquisition of InSided, read this blog.
https://www.gainsight.com/blog/gainsi...


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ADDITIONAL RESOURCES

📑 3 Awesome Gainsight Implementation Tips - CSM Practice
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🎥 Video: Mergers and Acquisitions Playbook for Customer Success
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⏬ Infographic: The Ultimate Merger and Acquisition Playbook for Customer Success
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📑 Read this post-merger Case Study: Building a World-class Customer Success Organization
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🎥 Must-watch: What should you do about your Customer Success teams post-merger?    • MERGERS and ACQUISITIONS | Customer Success  

00:00 Intro
01:55 Strategic Acquisition
02:38 Gainsight Move
04:15 InSided Move
05:12 The Vision
06:52 Product Roadmap
08:19 Integration Expectations
12:31 Stakeholder’s 360
13:58 LT Vision