RBI guidelines for Loan Recovery Agents and Basic Right of Bank Loan Defaulter

Описание: RBI guidelines for Loan Recovery Agents and Basic Right of Bank Loan Defaulter

Topics covered are :
00:00 RBI guidelines for Loan Recovery Agents introduction
00:54 RBI circular on Recovery agents
01:01 Recovery agent cannot use verbal abusing words
01:22 No physical fight or threatening allowed
01:36 Recovery agents should have authorization letter from bank
01:58 Recovery agent can only contact defaulter between 8 AM to 7 PM
02:10 Recovery agent can visit your home or office with prior your permission
02:31 What are rights of Loan defaulter
02:40 Right to privacy
02:55 Right to respectful treatment
03:09 Right to transparency
03:29 Right to complain
03:44 Complain in Banking Lokpal
04:04 Keep record of call recording , ids pf recovery agent
04:20 Customer can file police complain against recovery agent


Murari Garg


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