Industry Trends with Susanna Gotsch - June 2019

Описание: Our industry is using technology to help rethink the consumer claim and repair experience, placing more capabilities in the customer’s hands to directly inform, improve, and most importantly help reduce the overall time from loss to vehicle pickup. Susanna breaks down the trends in vehicle complexity, repair costs and cycle time and how they drive us to rethink the entirety of the customer's repair experience from crash to keys.

To download the annual Crash Course report: https://www.cccis.com/crash-course-2019/

To read the full unabridged version: https://www.cccis.com/wp-content/uplo...

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