TIPS: Wells Fargo Chargebacks

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While the chargeback process is similar across various card networks and banks, each one may have small differences. It's important for merchants to understand chargeback rules and processes when dealing with Wells Fargo chargebacks.

Wells Fargo recommends that merchants follow certain procedures in order to prevent chargebacks and to be ready to handle disputes when they occur. Some of these tips are: using AVS to verify billing addresses, obtaining proof of delivery for all items that are shipped, and including a toll-free number on the merchant descriptor that customers can call when there are billing issues.

Wells Fargo offers their own Dispute Manager portal where merchants can see their chargebacks being handled. It allows merchants to receive notifications, acknowledge disputes, and respond to retrieval requests. It also provides a great deal of information and knowledge on chargebacks as a whole and how to deal with them.

The best way to deal with chargebacks is to prevent them from happening at all. Wells Fargo offers its own tips for merchants on how chargebacks can be prevented. These include providing clear company information on transaction details, responding to customer services issues immediately, and carrying through with proper verification and authorization techniques.

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Production: Tyler DeLarm
Narration: Phil Claffey