9 Customer Service Training Ideas

Описание: Training is at the heart of every successful customer service team. In-house customer service training is necessary, but often, business leaders struggle to create a training program that delivers results.

In this video, I share 9 customer service training ideas that can produce frontline reps that deliver excellent customer service.

00:00 - Introduction
00:33 - Idea #1: Practice Greetings and First Impressions
01:12 - Idea #2: Share System Best Practices
01:44 - Idea #3: Simulate Conditions
02:14 - Idea #4: Train on Documentation
02:41 - Idea #5: Practice Transfers and Transitions
03:06 - Idea #6: Role Play the Last Issue
03:30 - Idea #7: Discuss Options
04:03 - Idea #8: Explore Empowerment
04:35 - Idea #9: Share Your Heroes
05:03 - Conclusion

Source can be found in:
https://customersthatstick.com/blog/9...

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