Overcoming Resistance to Change (Kotter & Schlesinger) | A-Level, IB & BTEC Business
Автор: tutor2u
Загружено: 2018-02-28
Просмотров: 63727
Описание:
This video summarises the six methods of overcoming resistance to change identified by the work of Kotter & Schlesinger.
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VIDEO CHAPTERS
00:00 Introduction
00:25 Education & communication
01:12 Participation & involvement
01:49 Facilitation & support
02:21 Manipulation
03:06 Negotiation & bargaining
03:46 Coercion
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