Improving the Customer Experience with a Digital First Approach

Описание: Thomas Erl speaks with best-selling author Joe Wheeler who shares his Digital First approach to accelerating business success in the digital era using seven design strategies from the world's leading brands.

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CONNECT WITH JOE WHEELER
Joe Wheeler is a bestselling author, speaker, and consultant. He is the CEO of CX/Digital and the author of three best-selling books on the topics of customer experience, digital leadership and corporate culture. His latest book, The Digital-First Customer Experience will be released in July of 2023 and describes the design strategies of leading brands including NIKE, Amazon, CE-MEX, Starbucks and others. He has held executive roles at Bank of America, The Forum Corporation and earned an MBA from Edinburgh Business School.

Follow Joe on LinkedIn:   / joewheelerspci  

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CONNECT WITH THOMAS ERL
Thomas Erl is a best-selling author and oversees the Pearson Digital Enterprise Series from Thomas Erl. He is the Managing Director for Arcitura Education Inc., the Founder and Senior Advisor for Transformative Digital Solutions Inc. and a LinkedIn Learning author and contributor.

Follow Thomas on LinkedIn:   / thomaserl  
Books, Videos, Podcasts, Newsletter by Thomas: https://www.thomaserl.com

#digitaltransformation #customercentricity #businesstransformation