Guest Experience Manager Endriyani | ALL Accor Heartist Interview
Автор: BeBaffled Travel
Загружено: 2024-11-05
Просмотров: 1399
Описание:
Join Redgie on this ediition of Accor ALL Heartist Interviews with Guest Experience Manager Endriyani Permata Sari from Grand Mercure Jakarta Harmoni.
A Guest Experience Manager is responsible for ensuring that guests have a positive and memorable experience during their stay at a hotel or hospitality establishment. Their duties typically include:
Welcoming guests and ensuring a smooth check-in and check-out process.
Addressing and resolving guest complaints or concerns promptly.
Coordinating with various departments to ensure guest needs are met.
Implementing strategies to enhance overall guest satisfaction.
Collecting feedback to improve services and facilities.
The role requires strong interpersonal skills, problem-solving abilities, and a commitment to delivering exceptional customer service.
If you have more specific questions or need information on a particular aspect of the Guest Experience Manager role, feel free to ask!
@accor @All_AccorLiveLimitless
Redgie / bebaffled
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