Are Employees Checked Out? The Truth About Customer Service Today

Описание: Are your employees acting like robots — leaving customers feeling invisible?

In this video, customer experience speaker Danny Snow breaks down one of the biggest problems in business today: robotic customer service.

The good news? There’s a fix.
You’ll discover 3 simple mindset shifts to bring the human touch back into customer service:
✅ Presence over process – don’t just say the script, be present
✅ See the person, not just the task – every customer is more than a transaction
✅ Small moments = big loyalty – tiny gestures that create lasting impressions

If you’re a business leader, frontline employee, or entrepreneur, these shifts can transform your customer experience from forgettable to unforgettable — and keep customers coming back.

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👉 Watch next: Customer Service Playlist
   • Danny Snow Videos  

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LinkedIn →   / dannysnow-customer-experience-speaker  

CHAPTERS:
00:00 - Intro
00:27 - Customer Visibility Issues
02:45 - Mindset Shifts for Customer Service
06:31 - Conclusion and Takeaways

🚀 Customer service and customer experience are the keys to building customer loyalty and driving business success. At Snow & Associates, we share customer service training, real-world CX strategies, and insights from Disney customer service and other world-class brands. Subscribe for expert tips on handling customer complaints, leadership in customer service, and creating a customer-centric culture.

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