redk LIVE | Zendesk AI: Maximising agent productivity and satisfaction
Автор: redk - CRM & CX Transformation
Загружено: 2025-01-08
Просмотров: 67
Описание:
During the session, Alberto Becerra, Director EMEA South at Zendesk, and George Cox, CX Consultant at redk, share the value proposition of Zendesk AI and how it helps customer service agents optimise their work.
If you'd like to know more or get in touch, please contact us here: https://www.redk.net/contact/
00:00 Introduction
01:20 The new era of customer service
10:38 Zendesk Copilot: AI designed for customer service
12:34 Smart quality measurement
14:57 Intelligent platform and decision-making with AI
16:07 Zendesk leadership and strategic vision
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