How to Deal with "Domineering" Customers: 4 Steps to Close the Deal

Описание: 💡 Have you ever had a customer say, "Cut the BS, I’ll only buy from the cheapest vendor. All your products are the same anyway"? These customers are what I call the "domineering" or "arrogant" types. They can be tough to deal with, but here’s a strategy to turn things around with just four steps.

📉 Step 1: Sound Like You're Giving Up You could say,
"Dear customer, if we’re just comparing prices, I’ll let this go. It’s not that I don’t want your business, but it’s impossible to compete. Other sellers are targeting me. Even if I sell at cost, they’ll sell at a loss. You might as well buy from them."

💼 Step 2: Change of Position Follow up with,
"Since I’m not a salesperson to you anymore, I won’t treat you like a customer."

⚠️ Step 3: Be Warned Ahead Then, take a friendly tone,
"Let’s be honest as friends. There are a lot of unspoken truths in this industry. I’ve been doing this for many years, and if you trust me, I can help you look into the other sellers’ products you're considering. Of course, I’m not doing this for free—if you have future deals or referrals with proper budgets, I’d appreciate being your preferred choice. Now, if you want to buy these products, there are some major mistakes to avoid."

⏸️ Pause here for a moment. This will naturally make the customer curious, then you can slowly walk them through each point.

🎯 Step 4: Bring Values Finally, ask questions like,
"Based on these points, which concern you the most?"

By using short Q&A, you can pull the customer back into areas where you have the advantage. This will guide them into seeking your consultation and shift the focus away from price. The benefit? It effectively reduces the "cash is king" mentality. Now, both of you can have a real conversation about value.

Take this chance to share past experiences of how some buyers made costly mistakes by only focusing on price.

In the end, the customer might feel more secure and say something like,
"Alright, fine, I think I’ll go with your product. Just take extra care of it for me."

#SalesTactics #CustomerFirst #NegotiationSkills #ValueOverPrice #ConsultativeSelling #BusinessTips #GavinPodcast 💼🔑