#14 Customer Service Management(CSM) - Case Escalation

Описание: Welcome to our channel! In this video, we dive deep into Customer Service Management (CSM) in ServiceNow, an essential tool for organizations looking to streamline their customer service processes and improve satisfaction.

📌 What You'll Learn:
Introduction to CSM: Understand the fundamentals of Customer Service Management and why it is crucial for modern businesses.
Key Features: Explore the powerful features of CSM, including:
AI-Driven Self-Service: Empower customers with intelligent chatbots and self-service options.
Omnichannel Support: Engage with customers across various platforms seamlessly.
Agent Workspace: Discover how agents can efficiently manage cases and collaborate on resolutions.
Implementation Steps: Follow our step-by-step guide on how to enable CSM plugins, gather client requirements, and set up your CSM environment from scratch.
Why CSM Matters:
CSM not only enhances customer satisfaction but also reduces operational costs by automating routine tasks and improving collaboration across departments. With real-time analytics, organizations can make informed decisions to further optimize their services.

🤝 Join Us!
Whether you're a beginner or looking to refine your skills, this video series will provide you with practical insights and hands-on demonstrations.

🔔 Don't forget to like, subscribe, and hit the notification bell for more updates on our upcoming videos!

📱 Connect with us:
  / thiyageswaran-kalyanaraman  

Additional Resources:
Check out our playlists for more in-depth tutorials on ServiceNow:
CMDB Discovery Playlist:    • CMDB Discovery Training Series  

For more information and documentation, visit ServiceNow Community.