Agentic Commerce: Why NCR Voyix Says "Months To Minutes" Is The New Standard

Описание: Retail is entering the age of Agentic Commerce – where AI agents don’t just recommend products, they autonomously sense, decide, and act to achieve customer goals.

In this episode, sponsored by NCR Voyix, Amit Acharya unpacks what this shift really means for enterprise retailers: why you must design simultaneously for two customers – the human in the aisle and the AI agent acting on their behalf – and why a unified commerce foundation is non‑negotiable.

You’ll learn:

What Agentic Commerce Actually Is – and how it differs from today’s search- and recommendation-based systems.
The Two-Customer Challenge – humans wanting inspiration, discovery and joy vs. agents optimising for relevance, availability and speed.
Why Unified Commerce Is The Real Prerequisite – open APIs, microservices and a single source of truth so agents can access clean, decomposed data.
From Months To Minutes – how modern architectures slash deployment cycles and reduce the risk of “working” 40-year-old systems.
Store-Level Impact – from reducing self‑checkout interventions to using edge computing so stores keep trading even when networks are choppy.

CHAPTERS
00:00 The North Star: Adoption as the Primary Metric
01:45 Defining Agentic Commerce: From Passive to Goal-Driven Systems
03:34 Designing for Two Audiences: Human Shoppers and Digital Agents
05:09 Three Shopper Archetypes: Necessity, Entertainment, and Opportunistic
08:37 Retailer Strategy: Goals, Efficiency, and IT Optimization
11:44 Major Trends: Format Evolution, Unified Checkout, and Store Digitization
22:07 Invisible Technology: Digital Nudges and Self-Checkout Training
25:19 Measuring Success: Adoption as the Ultimate North Star
30:26 Final Advice: Outcome Focus and Platform Foundation

If you’re a retail leader, CIO, CDO or GM responsible for modernisation, this is effectively a strategy briefing on how to build an AI-ready stack without breaking your stores.

Featuring: Amit Acharya, Corporate Vice President of Product & Design for Retail Commerce, NCR Voyix
Hosted by: Natalie Berg, Retail Disrupted

#RetailDisrupted #NCRVoyix #AgenticCommerce #RetailStrategy #RetailTech