🎧 B2 English Listening Practice for Call Centers • Insurance Claims 🩺💬
Автор: Call Center Academy
Загружено: 2024-10-27
Просмотров: 14953
Описание:
👂 - Do you need to improve your listening skills for a call center?
👂 - Do you need to learn call center vocabulary?
Hey, future customer service pros! Ready to improve your listening for a call center? In today’s video, we’re tackling active listening—for health insurance claims 💼
🎯 Comprehension: Practice understanding real customer conversations
• Real tips for handling tricky claims with confidence
• Real-life scenarios of customer concerns
• Simple step-by-step Active Listening Techniques so you can capture and handle calls much better
• Activity Resolution and Vocabulary explanation
This lesson is perfect for call center agents at a B2 English level who want to improve their listening skills and better handle customer claims.
📱 Want to Improve Faster? Text us on WhatsApp at +502 5544-9837 to learn more about our live training sessions and take your call center skills to the next level.
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