ServiceDesk Plus overview demo
Автор: ManageEngine
Загружено: 2023-09-20
Просмотров: 54081
Описание:
👉Join us to explore how advanced AI capabilities can help organizations embrace an AI-native ITSM strategy that builds timeless service excellence. Register now for free at https://mnge.it/ai_itsm 👈
ServiceDesk Plus is an IT service management software that helps organizations streamline their ticketing, and manage their IT efficiently, ensuring there's minimal downtime and top-notch IT service delivery. With advanced ITSM functionality and easy-to-use capabilities, ServiceDesk Plus helps IT support teams deliver world-class service to end users with reduced costs and complexity. More than 100,000 organizations across 185 countries trust ServiceDesk Plus to optimize IT service desk performance and achieve high end-user satisfaction.
👉 For more information on ServiceDesk Plus, visit https://mnge.it/what-is-SDP
👉 Schedule a personalized demo from our experts - https://mnge.it/Get-free-demo
👉 Get a tailored price quote - https://mnge.it/Contact-Sales
👉 Get started with a 30-day free trial - https://mnge.it/Start-free-trial
👉 ServiceDesk Plus pricing - https://mnge.it/Pricing
👉 ServiceDesk Plus editions - https://mnge.it/Compare-editions
👉 Key features and capabilities - https://mnge.it/Key-features
In this video, we will discuss
00:00 - ServiceDesk Plus Overview
2:40 - Request Management
16:37 - Solution Management
20:25 - Problem Management
24:33 - Change Management
34:16 - Project Management
39:50 - Hardware and Software Asset Management
56:25 - Configuration Management Database (CMDB)
1:02:54 - Purchase Management
1:08:05 - Contract Management
1:10:35 - ServiceDesk Plus Integrations
1:14:17 - Reporting
👉 As AI gains momentum, 69%* of organizations in the MEA plan to increase their AI investments in the next year. Though AI-driven triaging and chatbots establish quick wins, strategic ITSM gains still remain elusive. To effectively maximize ROI, organizations must calibrate their ITSM workflows around intelligence itself. Join us to explore how advanced AI capabilities can help organizations embrace an AI-native ITSM strategy that builds timeless service excellence.
👉 https://mnge.it/ai_itsm 👈
*According to the State of AI in the Middle East Report by Deloitte
Watch other features in ServiceDesk Plus:
👉 Incident management ► • Incident management in ServiceDesk Plus
👉 IT change management ► • IT change management in ServiceDesk Plus
👉 IT asset management ► • IT asset management (ITAM) in ServiceDesk ...
👉 Request management ► • Request management in ServiceDesk Plus
👉 Knowledge management ► • Knowledge management in ServiceDesk Plus
👉 Enterprise Service Management (ESM) ► • Enterprise Service Management (ESM) comes ...
👉 Configuration management database (CMDB) ► • Configuration management database (CMDB) i...
👉 IT project management ► • IT project management in ServiceDesk Plus
👉 Release Management ► • Release Management in ServiceDesk Plus
👉 Self-Service Portal ► • How to use the Self-Service Portal of Serv...
👉 Asset discovery ► • Unified agent for asset discovery for Serv...
👉 Zia in ServiceDesk Plus ► • Zia in ServiceDesk Plus: Request approvals...
👉 Request Life Cycle (RLC) ► • Request Life Cycle (RLC) in ServiceDesk Plus
To learn more about how ServiceDesk Plus can help your ITSM efforts, check out our other resources.
👉 Edition comparison - https://mnge.it/Nlf
👉 ServiceDesk Plus Cloud vs. On-Premises - https://mnge.it/ypy
👉 Pricing plans - https://mnge.it/8W5
👉 Technical support - https://mnge.it/sSN
👉 GDPR compliance - https://mnge.it/BZO
👉 HIPAA compliance - https://mnge.it/Wkx
For more video tutorials and updates on ServiceDesk Plus, subscribe to our channel here http://bit.ly/me_yt
Follow us on social:
LinkedIn: / manageengine-it-service-management
Twitter: / me_itsm
Facebook: / servicedeskplus
Instagram: / servicedeskplus
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