Modernising the IT Service Desk
Автор: iCore Limited
Загружено: 2023-06-07
Просмотров: 430
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As organisation’s continue to evolve and diversify their IT Service Offerings to support business needs, Service Desk Modernisation is a key factor in meeting ever-changing user and customer needs, driving out un-necessary costs and bottlenecks, and ultimately provide businesses with a competitive advantage.
This latest webinar from iCore is for CIOs and Senior IT Leaders who are looking to take this step, and will discuss and address key areas such as: Traditional Services Desks vs Modern Service Desks, why a new approach is needed, agent-based versus agent-less support channels, shift left principles, measuring customer satisfaction and success, along with providing some hints and tips around what to focus on to be successful.
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