How to Perfect Personalised Client Experiences | Luxury Sales Masterclass
Автор: Luxury Academy
Загружено: 2025-01-24
Просмотров: 13290
Описание:
In the luxury world, personalisation isn’t optional, it’s essential. High-net-worth clients expect more than just excellent service; they want experiences crafted uniquely for them.
Paul Russell, consumer behaviour psychologist and co-founder of Luxury Academy, shares the most effective strategies to personalise client interactions and build lasting relationships. Remembering key details, using names effectively, acknowledging preferences, and adapting your language can transform your approach.
Referencing past conversations and anticipating client needs elevate the luxury experience. From remembering a client’s favourite wine to tailoring updates based on preferences, these strategies demonstrate attentiveness and foster trust.
Master the art of personalisation in luxury and take your client relationships to the next level.
For more expert insights, visit https://www.luxuryacademy.co.uk
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