The Multi-Layer Customer. An interview with Larry Leung

Описание: Larry is the Founder and Chief Experience Officer of Transformidy, a consulting agency focusing on customer experience strategy, research, and design for travel and retail industry clients. Additionally, Larry is a conference speaker, educator, board member, and media contributor.

⌚️Time Stamps:
0:00 Sneak Peak
1:01 Intro
2:31 Welcome Larry Leung!
3:55 What was your journey with customer experience?
7:20 How will automation re-invent established companies?
12:28 What trends have you been tracking?
19:19 How has COVID shifted your approach?
29:40 How can we follow you?
32:27 Outro

Hosts:
Shawn Acheampong, CEO Tumii Transformations
Carl Reid, Principal Consultant Catalyst Consulting

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