From 4 to 10 Vodafone Stores. Communication, Accountability, Manager Coaching

Описание: Scott Shields, Managing Director of Naplex (Vodafone franchisee), shares what changed after working with Steve Gaskell.

Naples runs 10 Vodafone stores from Bristol to Penzance, plus a WebChat team, with 76 people. Scott explains the pain points they faced during growth, and the systems they put in place to fix communication, messaging, and consistency across stores.

You will hear about
• Growth from 4 stores to 10 stores
• Communication gaps between directors and stores
• The need for consistent messaging and delivery
• 90 day planning sessions and accountability
• Why healthy challenge from an external coach improves leadership
• Manager-as-coach training and using DISC profiles
• 12-week programmes to build consistent leadership across teams
• The value of a sounding board for decisions and pressure

If you lead a multi-site business, franchise operation, or retail team, this video shows what helps when growth exposes weak communication and inconsistent delivery.

Chapters
00:00 Who Scott is and what the business runs
00:25 The growth problem, communication, messaging, consistency
01:05 90 day planning and accountability
01:40 Manager coaching, DISC, 12-week programmes
02:20 External challenge, hierarchy issues, director blind spots
03:05 Why Scott recommends Steve, referrals and results

Next steps
• Book a discovery call: https://outlook.office.com/book/Actio...
• Learn more: https://business.actioncoach.co.uk/co...

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