Creating a smarter call center – using DialogFlow CX with ColdFusion

Описание: Using AI and machine learning along with ColdFusion to build a smarter call center. Nick Kwiatkowski from MSU Telecom is going to show us how to build a smarter call center combining CF with DialogFlow CX.

He will be showing how to create a voice and text-based chat bots that you can deploy to your contact centers (and help desks!) to help automate common questions, common tasks and common routes.

Mid-Michigan ColdFusion Users Group meets monthly on the Michigan State University campus in East Lansing, Michigan. The groups website is at http://www.mmcfug.org