Tailoring Communications to Different Audiences

Описание: ala.org/alcts

An ALCTS webinar.

This webinar focuses on the importance of communication for technical services librarians and staff. In a single day, we may find ourselves negotiating with vendors, requesting or providing tech support, explaining new purchases to public services staff, defending budget requests to administration, and advertising new services to patrons. Each of these situations involves a different kind of communication. We will begin by identifying all the people we might need to communicate with, and the reasons for communication. With these various audiences and goals in mind, we will look at tips and tricks for effectively communicating in different scenarios.

Originally presented by Jennifer Williams on February 23, 2015.

This webinar is one part of the six-part "Working with Continuing Resources" webinar series.

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