Big Tools vs Dave

Описание: ‪@plasmaDave‬ I saw your video and felt compelled to show my support and annoyance at tool companies who take advantage.

Everyone else: Do you know your consumer rights? What happens when your warranty expires? Who is responsible?

COMPLAINT EMAIL TEMPLATE
Subject: Request for Remedy Under Australian Consumer Law — [Product Name & Model/Serial Number]

Dear [Retailer Name / Milwaukee Customer Service],

I am writing regarding my [Milwaukee tool name, model, purchase date, and place of purchase].

This product has failed just outside the warranty period, and I am seeking a remedy under the Australian Consumer Law (ACL).

As you are aware, the ACL guarantees that products must be of acceptable quality, which includes being reasonably durable and fit for purpose. A professional-grade power tool that fails prematurely is not meeting these consumer guarantees.

Warranty terms do not override these statutory rights.

I request that you provide a suitable remedy, which may include repair, replacement, or refund, as required by law.

Please treat this matter with urgency. I expect a response within 7 days outlining how you intend to resolve this.

If I do not receive a satisfactory response, I will escalate this complaint to the Australian Competition and Consumer Commission (ACCC) and the (Queensland) Office of Fair Trading.

Thank you for your prompt attention to this matter.

Kind regards,
[Your full name]
[Your contact phone number]
[Your email address]
[Attach a copy of the purchase receipt if available]