Big Tools vs Dave
Автор: The Fake Maker
Загружено: 2026-01-11
Просмотров: 22
Описание:
@plasmaDave I saw your video and felt compelled to show my support and annoyance at tool companies who take advantage.
Everyone else: Do you know your consumer rights? What happens when your warranty expires? Who is responsible?
COMPLAINT EMAIL TEMPLATE
Subject: Request for Remedy Under Australian Consumer Law — [Product Name & Model/Serial Number]
Dear [Retailer Name / Milwaukee Customer Service],
I am writing regarding my [Milwaukee tool name, model, purchase date, and place of purchase].
This product has failed just outside the warranty period, and I am seeking a remedy under the Australian Consumer Law (ACL).
As you are aware, the ACL guarantees that products must be of acceptable quality, which includes being reasonably durable and fit for purpose. A professional-grade power tool that fails prematurely is not meeting these consumer guarantees.
Warranty terms do not override these statutory rights.
I request that you provide a suitable remedy, which may include repair, replacement, or refund, as required by law.
Please treat this matter with urgency. I expect a response within 7 days outlining how you intend to resolve this.
If I do not receive a satisfactory response, I will escalate this complaint to the Australian Competition and Consumer Commission (ACCC) and the (Queensland) Office of Fair Trading.
Thank you for your prompt attention to this matter.
Kind regards,
[Your full name]
[Your contact phone number]
[Your email address]
[Attach a copy of the purchase receipt if available]
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