Q&A with Rich Sheridan at Menlo Innovations

Описание: We asked Rich Sheridan, co-founder, CEO, and Chief Storyteller at Menlo Innovations to join us for our Friday Zoom session. We had an open Q&A that ranged from the work management processes you can see on the walls to how those processes support a purposeful culture founded on the business value of joy.

00:00 Introduction
01:11 Background and philosophy of Menlo Innovations. The business value of joy, and how they work.
05:15 Menlo's core values.
06:12 Creating and curating joy in customers and the organization.
07:32 Maintaining the continuity of the culture over the long term with stories. Storytelling as an act of leadership.
10:26 The work management system - story cards, the work authorization board, and a piece of yarn.
12:45 Specify what you are enabling your user to do.
14:20 The work authorization board and work management process.
18:57 How does this culture create competitive advantage for Menlo?
25:04 What skills are required for working in pairs (pair programming)?
27:37 The role of the "High Tech Anthropologists" in Menlo's process.
29:05 Fast iterations for fast feedback - "Make mistakes sooner" in practice.
30:56 A culture of mutually supporting accountability to one-another.
34:18 "I'm accountable for creating a system that gives people the amount of time they need."
36:40 Leadership's role: Deciding what we are not going to get done.
37:53 Fear hides problems.
38:56 How does direct feedback from the customer scale on big projects?
43:21 Getting external feedback to improve ourselves and "Run the experiment."
46:25 Menlo's current challenge.
48:07 Thank you, Rich and end.