Building The Brain To Amplify The Heart In Care Coordination

Описание: What if the most important part of healthcare lives between the five‑minute doctor visit and the rest of a patient’s life? We sit down with Mendel, CEO of CareCo, to show how an AI co‑pilot can remember every touchpoint, guide better conversations, and finally give care teams the tools they deserve—without replacing the human heart of care.

Across eight years running a coordination service, Mendel learned that success hinges on workflow, not shiny features. Care teams everywhere follow the same core loop—pre‑call prep, post‑call documentation, follow‑up tasks, and ongoing communications—yet juggle it across tabs, systems, and memory. CareCo stitches phone, video, text, and ambient capture into one surface so the AI can build a living “brain” for each patient, then generate a call guide that’s both clinically smart and personally warm. Think motivational interviewing prompts alongside reminders about the orange pill bottle they couldn’t find last time.

We dig into quality and compliance in a way that actually helps: organizational call‑guide profiles encode standards, consent language, and end‑of‑call summaries, while every conversation is scored with citations to the exact moments that mattered. In a value‑based world, that level of attribution—who did what, when, and with what effect—may be the difference between getting paid for outcomes or getting lost in the noise. Early results show around 40 percent efficiency gains, richer conversations, and less burnout, but the real question is how to use that time: push more volume, or cap caseloads and move toward six‑hour days or four‑day weeks so clinicians can practice at the top of their license and feel the joy again.

If you lead care teams, this is a practical blueprint for turning AI from “another tool to learn” into an always‑on partner that protects attention, lifts quality, and proves value. We keep it transparent, hands‑on, and focused on what actually changes patient lives: trust, follow‑through, and clear next steps. Subscribe for more conversations at the frontier of care coordination, and if this resonated, share it with a colleague and leave a quick review—your feedback helps others find the show.