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Overbooking: smart strategy or stress factory?
Автор: The Hospitality Podcast
Загружено: 2026-01-18
Просмотров: 68
Описание:
In this episode of The Hospitality Podcast, we talk about overbooking,is it a smart revenue strategy, or a stress factory for the front desk team?
We break down why hotels use overbooking, how it works (with a simple example), and what the hidden costs really are: front desk pressure, last-minute relocations, compensation, and the impact on guest trust.
Yes, overbooking can work, but only with clear limits and a solid backup plan.
So… is it worth it?
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