2025 Service to the Citizen Awards

Описание: 00:00 Welcome and introductory remarks Martha Dorris
Introduction of Craig Abod Martha Dorris
14:33 Introduction of Government Keynote Craig Abod
(Commissioner of the SSA, Frank Bisignano)
18:39 Remarks by Frank Bisignano, Commissioner, SSA
29:36 Introduction of Dr. Lynda Davis, Chief Veteran Experience Officer, VA
31:35 Remarks by Dr. Lynda Davis
38:25 Introduction of Evan Davis, Maximus to present the Government Executive of the Year
39:40 James McCament accepting the Government Executive of the Year to James McCament, Chief Digital Transformation Officer at the Customs and Border Protection, Department of Homeland Security
42:00 James McCament’s Remarks
48:40 Introduction of Angy Peterson, Granicus to open the awards
49:50 Opening of the Awards, Angy Peterson, Granicus
55:20 Winners of Category 1: Building a Customer-Focused Culture
58:00 Industry Executive of the Year to Kelly Olson, Adobe
1:00:13 Kelly Olson’s Remarks
1:07:30 Winners of Category 2: Delivering Excellence in Digital Services
1:10:35 Presentation of the CX Trailblazer Award to Charles Thomas, Administrator of CX for Trademarks, USPTO
1:12:25 Charles Thomas’ Remarks
1:18:50 Winners of Category 3: Using Innovation, Data and Breaking Down Organizational Barriers
1:21:34 Winners of Category 4: Using Innovative Technologies to Deliver Simple, Seamless and Secure Services
1:23:30 Presentation of the Rising Star Award to Laura Walker, Claims Specialist, SSA
1:24:27 Laura Walker’s Remarks
1:32:35 Presentation of a Lifetime Achievement Award to Mathew Silverman, Chief Deputy US Marshall for the District of Maryland and National President for the Federal Law Enforcement Officers Association
1:34:50 Chief Silverman’s Remarks
1:40:24 Presentation of a Lifetime Achievement Award to Dustin Brown, Head of Legislative Affairs, Social Security Administration
1:42:14 Dustin Brown’s Remarks
1:50:48 Introduction of Ken Corbin as the Closing Keynote
1:51:16 Ken Corbin’s Closing Keynote
1:59:39 Closing