AI-Powered Social Listening | Make.com Tutorial to Monitor Negative Comments

Описание: Tired of manually checking YouTube (and every other platform) for negative or spammy comments? In this video, you’ll build a simple, reliable workflow that watches new comments, uses AI to classify sentiment, and instantly sends you a Slack alert for the negative ones—so you can respond or moderate fast. Perfect for busy marketers and founders who need brand-safe, high-signal notifications without inbox noise.

What you’ll learn (step-by-step):

Set up a Make.com scenario with a YouTube “Watch New Comments” trigger
Analyze each comment with an OpenAI model for sentiment (positive/neutral/negative)
Filter to only alert on negative results

Push clean, contextual alerts to a Slack channel (or adapt to email/Sheets/anything)

Timestamps:
00:00 Intro: why manual comment checks don’t scale
00:00:20 The cost of ignoring negative & spammy comments
00:00:45 What we’re automating (works for YouTube, X, IG, TikTok)
00:00:58 Alerts & routing options (Slack, email, Sheets, etc.)
00:01:35 3-part system: Trigger → AI analysis → Notification
00:01:50 Tooling overview: Make.com + OpenAI + Slack
00:02:51 Quick preview of the Slack alert
00:02:58 Create a Make.com account & scenario
00:03:20 Scenario structure and logic
00:04:54 Add YouTube trigger: “Watch New Comments”
00:05:28 Connect YouTube; pick channel vs single video
00:06:12 Channel ID, moderation status, limits & schedule
00:07:29 Start from “now” to monitor new comments
00:07:45 Add OpenAI step for sentiment analysis
00:08:48 Prompt design + examples (pos/neg/neutral)
00:11:27 Add Slack step: message format & channel
00:13:11 Critical filter: only send if result contains “negative”
00:15:02 Test run with a sample negative comment
00:16:05 Live test on an unlisted video
00:16:52 See the alert fire in Slack
00:17:50 Final checks & how to extend to other apps

Links:
Sign up to make.com - https://www.make.com/en/register?pc=t...
Read about OpenAI credits - https://platform.openai.com/docs/pricing
Read about OpenAI models - https://platform.openai.com/docs/models

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