Voca CIC: AI Receptionist: Call + Reporting
Автор: AudioCodes
Загружено: 2026-01-13
Просмотров: 38
Описание:
See Voca CIC's AI Receptionist provide round-the-clock call support with natural conversation. Built on Azure OpenAI and Azure Conversational Services (Text-to-Speech & Speech-to-Text), it handles calls anytime with capabilities including:
Booking appointments automatically
Sending SMS confirmations to callers
Routing to available staff using Microsoft Teams presence detection
Understanding and responding with natural language
Bot to agent handoff with context
End-to-end reporting
🔧 Tech Stack: REST API | Azure OpenAI | Azure Conversational Services (TTS & STT) | Microsoft Teams
📌 Start your 30-day free trial: https://voca.audiocodes.io/signup
📌 Learn more: https://www.audiocodes.com/solutions-...
#contactcenter #ai #receptionist
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