How Disney Creates Magic with Lou Mongello

Описание: In this engaging conversation, Jacob Karnes interviews Lou Mongello, a Disney expert and Hall of Fame podcaster, about his journey from being an attorney to creating a successful Disney podcast. They discuss the importance of community, customer experience, and storytelling in business, drawing parallels between Disney's approach and how small businesses can implement similar strategies. Lou shares insights on creating magical moments for customers, the significance of attention to detail, and the power of building genuine relationships. The episode concludes with practical tips for small business owners and Lou's favorite Disney experiences.

Work with Lou: https://loumongello.com
WDW Radio: https://www.wdwradio.com/

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Chapters
00:00 The Journey to Disney Podcasting
04:11 Building a Community Around Disney
07:05 The Magic of Disney Customer Experience
09:32 Intentionality and Attention to Detail
12:21 Empowering Employees for Exceptional Service
15:00 Creating Unforgettable Customer Experiences
17:54 The Importance of Consistency in Service
20:24 Practical Tips for Small Business Owners
24:34 Creating Magical Moments at Disney
25:28 The Power of Storytelling in Branding
27:53 The Importance of Customer Experience
30:52 Building Community and Customer Loyalty
33:31 The Role of Genuine Human Connection
34:33 Memorable Disney Experiences and Guests
40:25 The Impact of Disney on Personal Stories
43:34 Key Takeaways for Business Leaders