Strategic BPO Partnerships in South Africa’s Growing Digital Economy Webinar recording

Описание: As global economic pressures reshape the outsourcing landscape, South Africa stands tall as a hub of innovation, talent, and opportunity in the Business Process Outsourcing (BPO) sector.

Join Customer Experience Group - CXG and member of Digital Solutions Group - DSG, in collaboration with BPESA, for a strategic webinar unpacking key shifts in the international BPO market, and why now is the time to double down on South Africa’s unique value proposition!

In this high-impact session:

• BPESA will explore the latest South Africa Value Proposition, key developments, recent trade updates, including rising tariffs, changes to the National Living Wage (NLW) and National Insurance Contributions (NIC) and their implications for outsourcing to South Africa.
• Brandon Meszaros CXG CEO will spotlight South Africa’s growing footprint in the BPO space, from impact sourcing and youth skills development to the tangible results of local capability building.
• We will also dive into a live case study showcasing CXG's Customer Experience transformation and discover how strategic and integrated Customer Experiences boosted customer satisfaction score from the mid-70s to over 90%!
• Q&A panel: Engage with a key leader; Yaron Assabi, as we explore what’s next and the future of Integrated Experiences.

Don’t miss this opportunity to gain actionable insights that could transform your customer experience strategy and operational efficiency.

By attending, you’ll discover how the right BPO partnership can drive business growth, enhance customer loyalty, and provide a sustainable competitive advantage in today’s digital marketplace.