Lunch & Learn: Great Customer Service for Great Animal Outcomes

Описание: An engaging and welcoming customer experience can make all the difference! When shelters and rescues create a positive, engaging environment, it helps homeless animals find loving families more quickly and makes the experience better for everyone involved.

Join Michigan Pet Alliance (MPA) for a fun and practical session with Tanya Hilgendorf, MPA Board Chair and President and CEO of the Humane Society of Huron Valley. Tanya will share proven tips and easy to implement ideas for building a supportive, people-friendly experience that also improves outcomes for animals. Whether you're greeting adopters, working with volunteers, or creating community connections, this session will leave you ready to roll out the red carpet, for both pets and people!
#customerservice #animalshelter #adoptdontshop

Become a member of Michigan Pet Alliance (MPA) today! MPA is a nonprofit 501(c)3 tax-exempt charitable organization. MPA was formed as a membership-based, professional trade association to bring together all of Michigan’s pet lovers and animal welfare advocates, to speak with one voice and to raise the standards of care for companion animals in Michigan. MPA strives to end the killing of healthy and treatable homeless cats and dogs in Michigan animal shelters. The MPA vision is to collaborate with advocates, animal shelters and rescue organizations to achieve a standard of best practices through training, technical assistance, education and advocacy. www.michiganpet.org