Legacy Voice of the Customer (VoC) is Broken. SentiSum fixed it.

Описание: Legacy VoC Is Broken – SentiSum Cofounders on Building a 10× Better, AI-First Future
SentiSum’s co-founders Vivek and Sharad pull back the curtain on why NPS dashboards, data silos, and “generic AI” leave brands guessing—and how an AI-native Voice-of-Customer Second Brain pinpoints why issues happen, prioritises fixes, and unites product, CX, ops, and e-commerce teams around one source of truth.

Hear real-world stories—from uncovering a core-ingredient flaw before escalation to giving a CEO root-cause answers in seven minutes—and learn the three moves any enterprise can make to turn scattered feedback into retention-boosting action.

What you’ll learn
Why lagging metrics fail: NPS & CSAT don’t tell you why retention drops.
End dashboard fatigue: move from hundreds of charts to one trusted “Second Brain.”
Root-cause, not surface noise: contextual, brand-specific AI vs. generic models.
Collaboration that sticks: how shared data sparks faster product & R&D decisions.
Enterprise playbook: three steps to modernise VoC for 2025 and beyond.

Chapters
0:12 Why VoC feels broken in 2025
1:07 The missing link—teams can’t act on data
1:19 SentiSum’s customer-obsessed Second Brain approach
3:10 Ingredient flaw caught early (F&B use case)
4:02 Global FMCG: uniting CX, product, e-com around one dataset
4:35 Seven-minute outage insight for the CEO
5:40 Stop chasing KPIs—start listening everywhere
8:02 How is SentiSum different?
10:22 Why brands deserve a “10x Qualtrics” experience
11:15 Vision: one enterprise engine for in-the-moment action

Next steps
► Book a live demo: https://www.sentisum.com/about/book-demo
► Careers at SentiSum: https://www.sentisum.com/about/team

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