Coaching Student Services Leaders in Higher Education | Dr. Kate McCaffrey – S1E11

Описание: Coaching Student Services Leaders in Higher Education | Dr. Kate McCaffrey – S1E11
In this episode of Coaching in Higher Education (S1E11), Dr. Tim Jansa and Dr. Kate McCaffrey explore the realities of leading student services in today’s colleges and universities. They discuss shifting student needs, mental‑health concerns, 24/7 responsibilities, organizational debt, and the pressure to deliver student success with limited resources.

You’ll learn how to:
✅Navigate the complexity of student services leadership while staying agile and student‑centered
✅Use coaching and change‑readiness tools to lead teams through constant change in higher education
✅Build cross‑campus awareness, break down silos, and strengthen relationships with key partners
✅Design hiring, onboarding, and staff meetings that develop talent pipelines and support professional wellbeing
✅Grow core leadership skills such as clarity, communication, accountability, and coaching mindsets for future‑ready student services teams

Whether you lead student affairs, residence life, student success, or related areas, this conversation offers practical insights for developing yourself, your staff, and your students through coaching‑informed leadership.

Learn more about coaching and student services leadership in higher education:
Leadership Imagined: https://leadershipimagined.com
Companion Site: https://leadershipimagined.com/podcas...

Chapters:
00:00 Introduction
01:16 Why student services leadership is so complex
02:45 Daily decisions with 18–22‑year‑olds
04:02 24/7 roles in housing and residence life
05:51 How student services has changed since 2020
07:02 Navigating change and change‑readiness on campus
09:07 Technology, systems, and organizational debt
11:04 Building campus awareness beyond your silo
12:05 Onboarding new staff and understanding campus culture
13:26 Mission‑driven work and student‑centered values
14:53 Culture, relationships, and breaking down silos
15:53 Hiring for mission fit and values alignment
17:43 Designing better onboarding and staff meetings
19:09 Developing internal talent pipelines
20:34 Generational differences and new staff expectations
21:34 Leadership skills student services teams now need
23:42 Coaching as a core leadership competence in student services
29:34 The future of coaching in higher education and student services

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