ITIL 5 Explained: How AI is Changing ITSM and Your Certification Path

Описание: The wait is finally over! ITIL 5 (officially ITIL Version 5) has officially launched, and it’s changing the game for ITSM professionals. If you’ve spent years mastering ITIL 4, you’re probably wondering: Is my certification still valid? What does "AI-native" actually mean? And how do I transition?

In this video, I break down the 9 major differences between ITIL 4 and ITIL 5 that every IT professional, Service Manager, and Product Owner must know to stay relevant in 2026.
In this video, we cover:

The Shift to Digital Products: Why ITIL 5 moves beyond just "services" to a unified Product & Service Lifecycle (PSLM).

AI-Native Framework: A look at the new AI Capability Model (6C) and why AI Governance is now a mandatory focus.

From 6 to 8 Activities: Understanding the new lifecycle activities: Discover, Design, Acquire, Build, Transition, Operate, Deliver, and Support.

Human-Centricity (Industry 5.0): Why Digital Experience (DX) and sustainability are now as important as uptime.

Certification Roadmap: How to use the "Foundation Bridge" to upgrade your ITIL 4 credentials.

Who is this video for?

ITIL 4 Foundation & Managing Professionals looking to upgrade.

IT Managers navigating AI transformation in their organizations.

Students preparing for the ITIL 5 Foundation exam in 2026.

If you find this comparison helpful, make sure to LIKE the video and SUBSCRIBE for more updates on ITSM, AI Governance, and ITIL 5 modules!

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