Chapter 15 :Advanced Risk Assessment Factors in ServiceNow | Manual, Automated & Scripted

Описание: Welcome back to The Dutta Dialogues! I'm Sandeep, and today we are breaking down a core building block of ServiceNow’s Advanced Risk Assessment framework: Factors.

If you want to build accurate and effective Risk Assessment Methodologies (RAMs), you need to understand how to leverage these specialized questions. Factors are how your system gathers the critical data needed to evaluate risk—whether that requires subjective human intelligence or fully automated data pulls.

In this tutorial, we will cover:

Understanding Factor Contributions: The difference between qualitative (high/medium/low ratings), quantitative (numeric/monetary loss), and semi-quantitative approaches.

Manual Factors: How to capture human insight through text, multiple-choice, currency, and percentage inputs.

Group Factors: Logically combining multiple data points (like merging financial and non-financial risks) into one overarching impact score.

Automated & Scripted Factors: How to eliminate manual data entry by scripting your assessments to automatically fetch real-time data from internal ServiceNow records or external sources (including a deep dive into calculating control design effectiveness!).

By the end of this video, you will know exactly how to configure these elements to streamline your compliance and risk evaluation processes.

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