[Video] How to deal with late guests as a tour guide? Tips from the pros tour guide training

Описание: Be a Better Guide - Free Online Tour Guide Training at www.beabetterguide.com
Do you struggle with how to deal with late guests? Well this week’s tour guide training QnA breaks down how to handle those tardy clients once and for all.

As a tour leader, tour guide or tour director - dealing with late clients is something you face regularly. No matter how clearly you communicate, or how well information is posted on your website - there are many guests who WILL come late to your tours.

Sometimes it is through no fault of their own, sometimes its because of cultural differences (a shout out to my African and Brazilian brothers and sisters!) but sometimes, its just because.

Being in the hospitality and service industry, we need effective strategies to deal with these folks. Other people on tour should not have to wait because of one or two people - and its our main goal to start on time and keep the momentum of the tour going.

Want to know how many pro tour guides handle these situations? Good - I was hoping you did. = )

-Kelsey T

QnA Tweetable

I have noticed that the people who are late, are so much jollier than the people who have to wait for them -E. Lucas @beabetterguide