Air Traffic CHAOS that impacted 300,000 was caused by 'software error lasting one millisecond'

Описание: An air traffic control issue which led to more than 2,000 flights being cancelled was caused by a defect in the software that allocates codes to individual aircraft, an investigation has found.

A preliminary report into the incident on September 8 was released by the National Air Traffic Services (Nats) today, who said that the issue was not caused by any “incorrect actions”.

The fault caused flights both in and out of the UK to be axed, impacting hundreds of thousands of passengers.

The software which experienced issues usually allocates codes to individual aircraft automatically when manual requests are made, Nats said. The codes are used to identify flights on radar while they are airborne.

Writing in the report, Nats chief executive Martin Rolfe said that at this stage he could confirm the incident was not related to a Nats outage in 2023 or a radar issue in July last year.

“I can also confirm that it was a software issue and not caused by any incorrect actions by either military or civil operators,” he said.

Mr Rolfe apologised again to travellers who were affected by the incident, as well for the challenges it caused to the aviation industry.

Responding to the report, Transport Secretary Heidi Alexander said the disruption last week was “completely unacceptable” and she knew how frustrating it was for passengers, airports and airlines.

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