Zengain University - Adopt module - compare high vs low performers

Описание: Unlock the real story behind user adoption and learn how to spot “stuck” users before churn risks grow.
In this walkthrough, we explore how comparing engagement patterns within the same customer account reveals what’s actually blocking progress — and how customer success teams can turn raw usage data into targeted, high-impact action.

You’ll see a real example from Zengain, the Customer Success Platform from Nalpeiron, showing how two users in the same account follow completely different adoption journeys. One user shows healthy engagement and milestone completion… while another quietly stalls despite logging in. This is exactly where data-driven CS teams gain a competitive advantage.

In this video you’ll learn:
• How to identify “stuck” or at-risk users using usage patterns
• What early-adoption stall looks like in real data
• How to interpret completed vs. missed product milestones
• Why comparing users in the same account creates deeper insight
• How to turn engagement signals into actionable outreach
• When to intervene with coaching, training, or onboarding support
• How Zengain helps Customer Success teams drive full product adoption

If you’re a SaaS leader, CSM, onboarding manager, or anyone responsible for user activation and retention, these insights will help you build a proactive approach to customer success — instead of reacting after issues appear.

Learn more about Zengain, the Customer Success Platform that turns product usage data into clear, actionable workflows:
👉 https://www.nalpeiron.com/zengain/