Expanding chatbot capabilities to the voice channel

Описание: While today digital, text-based channels carry the majority of customer service interactions, voice is experiencing a resurgence, both from the telephone channel and an ever-growing number of voice apps . Expanding the use of deployed chatbots to serve the voice channels with conversational AI would be a win for all involved: technology vendors, companies deploying the chatbots, and consumers. But bridging the gap between chat and voice is not trivial, with several obstacles in terms of technology and conversational experience. In this presentation, we elaborate on how we approach the problem and on the resulting solution.

Speaker : Roberto Valente

https://iberoamericanchatbot.com/