[S2] From Crisis to Clarity: How Bilby Health Transforms Patient Care Through Better Communication

Описание: Clinician‑patient communication matters. In this episode, Bilby cofounder Carmen Minikus explains how simple, templated follow‑up and nurse‑led aftercare can cut cancellations and ER visits.

Clinician‑patient communication matters. In this episode, Bilby co‑founder Carmen Minikus explains how templated follow‑up, nurse‑managed aftercare, and timeline‑based patient education reduce cancellations, lower ER visits (notably for gout), and free clinician time.

What you’ll learn:
The origin story: how a missed surgical prep inspired Bilby.
How a nurse‑run gout aftercare program can reduce flares and admissions.
Why clinicians resist change, and how to roll out digital tools without disrupting workflows.
Bilby’s pilot plans with Hampstead Health (Norlin) and Griffith University.
Practical tips for founders and clinics building/adopting healthtech.

Chapters
00:00 Intro: host and guest
00:45 Carmen’s background: UX → HealthTech
03:10 The surgery story that inspired Bilby (problem framing)
05:59 Hampstead Health & gout telehealth pilot (900 patients)
10:00 Clinician & patient benefits: time, admin, and outcomes
16:47 Differentiators & Griffith University pilot (students & adoption)
20:46 Advice for clinicians and founders on adopting digital tools
22:40 Product build story: prototypes, AI, and next steps, closing

Platform: Bilby Health https://bilbhealth.com

Helping health & wellness founders grow from great service to lasting scale.
On The Wellness Growth Show, we interview visionary founders, operators, and experts transforming health, wellness, and healthcare — from startups to clinics, tech to services.
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#ClinicianPatientCommunication #HealthTech #Telehealth #PatientEducation #GoutCare