Insights from NEMT Broker of the Year: Gabe Erwin - Provide A Ride | ITL

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What does it take to run nearly 2 million NEMT trips a year — and earn NEMTAC’s 2025 Broker of the Year?

In this episode of Inside the Lamp, we sit down with Gabe Erwin, Sr. Director of Client Engagement & Market Strategy at Provide A Ride. As a hybrid broker and fleet operator based in Cleveland, Provide A Ride blends network management with direct transportation operations to control costs, enforce accountability, and meet rising payer expectations.

Become a medical transportation provider for Provide A Ride: https://providearide.com/
Provide A Ride LinkedIn:   / provide-a-ride-ohio  

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00:43 Guest introduction
1:15 Guest Background: Gabe Erwin, Sr. Director, Client Engagement & Market Strategy @ Provide A Ride
4:10 What Does It Mean to Be a Veteran Organization in the NEMT Industry?
Provide A Ride’s secret strategy for success and industry resilience
6:50 How to Navigate the Changing Environment in NEMT?
9:39 How Do Provide A Ride’s Brokerage and Transportation Fleet Operations Co-exist Day-to-Day?
11:04 What Are Operational Advantages for a Broker to Have Its Own Fleet
13:15 How to Earn a NEMTAC Broker of the Year Award?
15:25 What Are Payers Demanding Today from Brokers and TPs?
17:14 What Are the Most Important KPIs that You Track?
19:46 What Tools Are Essential for You to Run an Efficient Operation?
23:59 What Is the Biggest Piece of Advice that You Have for NEMT Operators?

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⚠️ Disclaimer
This content is provided for general informational and educational purposes only and does not constitute legal, financial, medical, or professional advice. Requirements, regulations, and practices may vary by jurisdiction and change over time.

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