What is customer service ?

Описание: Explore what Customer Service is?

BOLC offers accredited online courses in customer service.: http://www.bolc.co.uk
Customer Service is defined as value added features or services offered with the product that the customer has bought in order to make him happy.
Customer Service basically means giving something extra to the customer to add more value to the original product/service.
Customer is someone who buys your products or uses the services that you offer.
Classification of Customer Service
• Information
• Consultation
• Order Taking
• Hospitality
• Safekeeping
• Exceptions
• Billing
• Payments

Most companies make a sale and walk. They walk away without giving a second thought about how to continually engage with these ‘one-time’ customers.As a manager responsible for customer care you might not directly have the power to implement incentive or loyalty schemes that are set up either by the sales department or corporately. But you certainly need to be aware of how they operate and of the pros and cons of using this method of promotion to sustain a loyal customer base.

Certificate in customer service level 3 outlines information regarding development in customer service theory. Certificate in customer service level 3 consists six insightful units: The Importance of Customer Service, Identifying Customer Needs, Developing Customer Service Strategies Maintaining Service Excellence, Training for Customer Service, Dealing with Difficult Customers. In the start of the course, an introduction to customer service and attachment behaviour is discussed. Various topics covering developments in customer are defined and elaborated in further units, leading to end unit of the course on moral development.

Diploma in customer service level 4 entails knowledge and material especially for those who aspire to begin a career in customer service. Diploma in customer service level 4 comprises twelve perceptive units: Introduction to Customer Services, Understanding Your Customers, What is a Customer Focused Organisation? Developing Customer Service Strategy, Implementing a Service Excellence Strategy, Training and Development for Customer Service, Importance of Effective Communication, and Building Long-Term Customer Relations, Dealing with Unprofitable Customers, Importance of Customer’s Feedback, Complaints Handling, and Empowerment & Ownership. The importance of attachments and their breakdown is stated in the beginning of the Study customer service Online. As the course progresses to advance units, some important phases of development in customer are studied. Problems related to customer understanding, behaviour and solution are discussed in the last units of the Diploma in customer service - distance learning

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