▓█►Contact Center Customer Service Experiments

Описание: Companies are now more accountable than ever. The cost of acquiring new clients is higher than ever. These two elements are pushing companies to lower operational costs by investing in customer service technology. The only way to achieve higher levels of customer service success is using technology. To employ better quality reps, provide more training, and ensure customers get their issues resolved quickly, requires the help of automation. Leveraging technology for workforce automation can be difficult, but experiments can identify shortcuts to these outcomes. Once a formula exists, it's easy to replicate and share with other companies, creating the greatest sales tool of all time.

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