Managing Conflict at its Sources
Автор: John W. Budd
Загружено: 2021-03-13
Просмотров: 826
Описание:
To successfully resolve a conflict or dispute, you must first understand its roots or sources, and then appropriately match a dispute resolution method. We call this "managing conflict at its sources." We’ve created a three-part typology of the roots of conflict—specifically, structural, cognitive, and dispositional sources of conflict—to facilitate the identification of effective dispute resolution methods tailored to the particular sources of a given dispute. This is a joint effort of John Budd, Alex Colvin, and Dionne Pohler.
Additional Resources
A diagnostic tool checklist: https://z.umn.edu/diagnostic-tool
Blog entry: https://whitherwork.blogspot.com/2020...
Published article: https://doi.org/10.1177/0019793919866817
Non-paywall version: https://z.umn.edu/non-paywall
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